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Hastings Direct


About us

Hastings is one of the most dynamic and fast growing organisations in today’s insurance sector. We pride ourselves on putting our customers first and delivering excellent service. Our employees are key to helping us achieve this by ensuring that they always give their best. Our commitment is to provide an environment where they flourish.

Who are we?

People are at the heart of our business – our people and our customers.

With over 1,700 staff in Bexhill, Newmarket and Gibraltar all working to make us one of the fastest growing insurance companies – we are also one of the UK’s top five personal lines brokers. More than eight of ten of our staff would recommend a job with us to family or friends.

We have over two million customers in the UK and our growth plans are ambitious. We want another three million customers to discover the benefits of being with Hastings by 2020 and with customer satisfaction rates at over 90% – we hope to reach our goal before 2020.

Our Values

We want Hastings is to be a best place to work and a preferred employer of choice. In our pursuit of these goals, we have invested significantly in three key areas; communication, reward and recognition and social engagement. Our business vision hinges entirely on successful employee engagement – with our people fully engaging with our new vision. We have worked hard to put our people at the heart of our company.

At Hastings, our five core values are Brave, Accountable, Decent, Driven and Together. Our staff live and breathe these values through their working relationships, customer interactions, performance and reviews. Our values ensure each member of staff knows not only what is expected of them, but how they can grow and develop with us.